How are repairs and maintenance handled?

We normally have an expenditure limit, so we may action small repairs without disturbing you each time.

Major repairs will be discussed with you first. Quotes will be obtained first to ensure the correct work is being carried out, by the best tradesperson, at the best fee.

Urgent repairs outlined in the Tenancy Agreement, such as burst sewers or hot water services, must be acted upon regardless of the whether the property manager has been able to reach you.

You may also nominate your own tradesperson if you have a friend, family member or a regular tradesperson that you feel confident in. However keep in mind that repairs need to be actioned quickly.